Contact the counter
Talk to the Nusaraga Wellness team
Product questions, order enquiries and partnership requests all come to the same team. Email is usually the fastest route. If your question is about a specific product, include the product name so we can check the label rather than reply in general terms.
- [email protected]
- Phone
- +62 411 449 3764
- Working hours
- Monday to Friday, 09:00–18:00 WITA
How to reach us
Three routes in, one team behind them
Whether your question is about natural supplements for men, an order that is already on its way, or a wholesale enquiry about the range, it lands in the same inbox. Here is what each route is best for, and what we can and cannot do from this side.
Best for product detail, ingredient panels and anything you want in writing. Attach a photo of the label if you are unsure which version you have.
Phone
+62 411 449 3764
Quickest for order questions during business hours in Makassar (WITA). Outside those hours, email reaches us the next working day.
Office
Jl. A.P. Pettarani No. 101, Bua Kana, Rappocini, Makassar, 90222
Use this address for correspondence or delivery paperwork. There is no walk-in counter and no live chat, and we do not send automated replies pretending to be a person.
The range
Pettarani street
Write to us
Send one clear message instead of five
The form goes to the same inbox as [email protected]. Tell us your name and city, the product or order reference, and your actual question in a sentence or two. That is enough for us to answer properly on the first reply instead of asking you to repeat yourself.
Find the office in Makassar
The map below points to Jl. A.P. Pettarani No. 101 in Bua Kana, Rappocini. Please treat this as a correspondence address rather than a place to visit without an appointment.
- Address
- Jl. A.P. Pettarani No. 101, Bua Kana, Rappocini, Makassar, 90222
- Replies
- Emails are answered on business days, usually within one working day.
Product and ingredient questions
Ask about the panel, not just the product name
Ask about ingredients, serving size, format or storage and we will check the label and answer specifically. If the ingredient panel does not give a full breakdown, we will tell you what the supplier provides and what it does not — which is more useful than a confident guess.
Ingredients and amounts
Tell us the product name and we will read the panel back to you in plain terms: which vitamins and minerals for men are included and at what amount per serving.
Format and storage
Natural capsules for strength and vitality come sealed in a dark jar or pouch. We can tell you the count, the closure, and how to store them once they arrive in a warm, humid city.
What we cannot answer
We cannot give personal advice about whether a product suits your own situation. That question belongs with a qualified professional. Everything about the product itself, we can usually answer the same day.
What to include in your message
Five lines that get you a real answer
Name
The name you would like us to use in the reply.
City
Delivery city, so we can talk about realistic timing.
Contact
A phone number or an email that you actually check.
Product or order
The product name, or your order reference if you already have one.
Your question
One or two sentences. If it is a delivery issue, add the order date.
Order enquiries
Check the quantity before you pay
Include your order reference if you have one, plus the delivery city. Payment is by bank transfer or cash on delivery, depending on location, and we do not process card payments online.
Delivery times vary by city and island, and we give an estimate when the order is confirmed. If you are ordering for the first time and are unsure about quantity or how long a jar lasts at the stated serving size, ask before you pay rather than after the parcel leaves.
Orders placed on a Friday afternoon are usually confirmed the same day; weekend messages are read on the next business day.
Partnership and wholesale
Retailers and distributors in Indonesia
We work with retailers and distributors across Indonesia who want to carry the range. Write to [email protected] with a short description of your business, your city, and the categories you are interested in. We will reply with availability and terms.
We do not run affiliate schemes, and we do not ask partners to make health claims about the products. If you sell to customers who ask detailed questions, tell us and we will make sure you have the ingredient information you need to answer them.
Browse the product rangeResponse times
What to expect after you write
Emails are answered on business days, usually within one working day. Phone calls during business hours in Makassar are the quickest option for order questions. If your message needs a supplier check on an ingredient, it can take longer, and we will tell you when to expect a reply rather than leave you waiting. These are the questions we get most often, answered in the open.
Can I ask which product fits my situation?
We can describe what is in a product, how it is meant to be taken and how it is stored. We cannot tell you whether it suits you personally — that is a question for a qualified professional who knows your situation.
How do I pay for an order?
By bank transfer or cash on delivery, depending on your location. We do not process card payments online, so there is no card form to fill in anywhere on this site.
How long does delivery take, and does it differ by island?
It varies by city and island. Tell us the delivery city with your enquiry and we will give you an estimate when the order is confirmed, rather than a blanket promise that does not hold for every route.
Do you answer questions about a specific ingredient amount?
Yes, when the label or the supplier's documentation carries the figure. Where it does not, we will say so plainly and tell you what we can and cannot confirm at that moment.
I want to stock the range. What should I send first?
A short description of your business, your city and the categories you want to carry. From there we reply with availability and terms, and we will not ask you to make health claims about the products on your own channels.
How do I know an email really came from Nusaraga?
We write from [email protected] and we do not use automated replies pretending to be a person. If a message asks you for card details or payment by an unusual route, it did not come from us.
Before you write
Most questions are already answered on the shelf
The ingredient panels, the routine guidance and the range list cover a good share of what people email us about — from vitamins and minerals for men through to energy and endurance supplements and the everyday healthy lifestyle products we carry. Start there, and write only if something is still unclear.